We offer housing associations a customer-focused credit billing service which seeks to minimise resident disputes.
Our experienced customer services team can proactively deal with customer enquiries and changes of tenancy, ensuring that communication is maintained and bills are paid on time. Acting on your behalf, we can build stronger relationships with residents by offering them competitive energy with a service to match.
Single point of service with dedicated customer support. utility procurement, engineering services
Flexible customer offering with a fully managed, credit billing and/or PAYG service.
Detailed monthly reports and KPIs reporting on thermal efficiency supporting energy optimisation through improved energy efficiency and reducing your carbon footprint.
We ensure compliance with the Heat Network regulations, maintain meter systems and provide engineering support.
CEP provide metering, billing and engineering services on several of our NHG sites and have always been very proactive, helpful, knowledgeable in helping resolve technical and engineering problems. The CEP billing team provide outstanding customer services to our residents and credit control team have also been very helpful and responsive in helping deal with any resident issues.
Our work in an urban quarter of London on a large mixed-use development
As part of our commitment to add value for our clients, Communal Energy Partners undertook the assessment of the operational performance of the communal energy system against the original design criteria of the scheme. Read the results of the comparison, recommendations for future build and potential for significant Capex and Opex savings.
Download case study
If you would like to know more about our communal energy services please contact our team.