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Energy Management

Intelligent procurement, network efficiency monitoring and troubleshooting. We unlock the true potential of your heat network, cutting costs and delighting end users.

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About Energy Management

We’ll become your energy partners, removing your procurement headaches. 

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Intelligent Gas Procurement

We buy utilities on the flexible market to get the best price, hedging up to 80% to get the best rates possible, passing savings onto you and your end users. We procure in bulk and in advance, leveraging our relationships to secure lower gas prices for you. Because of our strong reputation in the sector, we don’t need to provide deposits, meaning neither do our customers. 

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Network Efficiency Monitoring

We’ll gather data on the current efficiency of your network. This covers gas, heat and chill consumption. We can calculate the current efficiency of your network over specified periods of time, helping identify areas for improvement. This helps lower your tariffs, makes equipment last longer and positions you well for coming regulations.

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Heat Network Optimisation

Using your consumption data, our engineers work diligently to improve heat generation efficiency, temperature control, flow control, insulation, BMS configuration and HIU configuration in your scheme. We won’t simply maintain your equipment, we boost efficiencies, saving significant sums of money for our clients in the process. 

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Troubleshooting

Know something’s wrong with your scheme, but aren’t sure where to start? Our troubleshooting service is designed specifically for you. Our engineers will act as advocates for clients and leaseholders, troubleshooting anything, from the small, incremental adjustments through to defects and dilapidations. If you’re not sure what’s wrong, let’s talk.  

Need a Better Way to Manage Your Scheme?

Managing energy procurement and consumption is a constant frustration for any scheme manager. We’ll make it simple, talk to our specialists to learn how it can work for you. 

Talk to energy management experts

The Benefits of Intelligent Energy Management

We’ll take on full responsibility for your energy management process, allowing you to focus on other more pressing matters. 

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  • 01.

    Cut Gas Procurement Costs

     

    As we buy gas on the flexible market, we always get the best price. We pass those savings onto you. 
  • 02.

    Boost Network Efficiency

     

    Our specialist scheme data analysis helps to dramatically boost network efficiency, cutting operational costs.
  • 03.

    Identify & Solve Scheme Issues

     

    Our experts work across 100s of heat networks. We act as your advisors, solving scheme issues (often before they become problematic). 
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Get your questions answered

Want to talk to a specialist?

Our experts are here to talk. Let us know how we can help with your heat network(s), we’ll do the rest.

Residential Customer Enquiries & Payments

Tel: 0330 088 3607

FAQ on Energy Management

What does everything on my bill mean?

Communal Energy Partners offer several types of payment services:

Variable direct debit – You can set this up over the telephone. Please call SW Energy’s Customer Service Team on 0330 088 3607.

BACS– you can make a direct payment through your online bank account to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Cash Payment – you can also make cash payments at any Barclays Bank to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Telephone - To make payment by debit or credit card by telephone, please contact SW Energy’s Customer Service Team on
0330 088 3607.

Online - Via our secure online Payment Portal

Download a printable DD mandate

Direct Debit Mandate

Download

How do I pay my bill?

Communal Energy Partners offer several types of payment services:

Variable direct debit – You can set this up over the telephone. Please call SW Energy’s Customer Service Team on 0330 088 3607.

BACS– you can make a direct payment through your online bank account to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Cash Payment – you can also make cash payments at any Barclays Bank to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Telephone - To make payment by debit or credit card by telephone, please contact SW Energy’s Customer Service Team on
0330 088 3607.

Online - Via our secure online Payment Portal

Download a printable DD mandate

Direct Debit Mandate

Download

How do I set up a Direct Debit?

Communal Energy Partners offer several types of payment services:

Variable direct debit – You can set this up over the telephone. Please call SW Energy’s Customer Service Team on 0330 088 3607.

BACS– you can make a direct payment through your online bank account to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Cash Payment – you can also make cash payments at any Barclays Bank to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Telephone - To make payment by debit or credit card by telephone, please contact SW Energy’s Customer Service Team on
0330 088 3607.

Online - Via our secure online Payment Portal

Download a printable DD mandate

Direct Debit Mandate

Download

How do i know if my Direct Debit has been set up?

Communal Energy Partners offer several types of payment services:

Variable direct debit – You can set this up over the telephone. Please call SW Energy’s Customer Service Team on 0330 088 3607.

BACS– you can make a direct payment through your online bank account to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Cash Payment – you can also make cash payments at any Barclays Bank to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Telephone - To make payment by debit or credit card by telephone, please contact SW Energy’s Customer Service Team on
0330 088 3607.

Online - Via our secure online Payment Portal

Download a printable DD mandate

Direct Debit Mandate

Download

I have never received a bill.

Communal Energy Partners offer several types of payment services:

Variable direct debit – You can set this up over the telephone. Please call SW Energy’s Customer Service Team on 0330 088 3607.

BACS– you can make a direct payment through your online bank account to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Cash Payment – you can also make cash payments at any Barclays Bank to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Telephone - To make payment by debit or credit card by telephone, please contact SW Energy’s Customer Service Team on
0330 088 3607.

Online - Via our secure online Payment Portal

Download a printable DD mandate

Direct Debit Mandate

Download

Why do I need CEP to buy our gas?

You don’t but may wish to benefit from our advance bulk procurement of gas on the flexible market.

Flexible purchasing has consistently proven that the gas rates achieved are more competitive than those realised through traditional procurement and this ultimately serves to reduce the heat tariff for residents.

What is heat network efficiency?

This is the proportion of 'energy in' (usually gas) which is ultimately delivered as 'useful energy out' (heat) to users.

For example, if in a given month 100,000 kWh of gas is consumed and a total of 50,000 kWh of heat is metered for apartments, then the network efficiency would be 50,000 / 100,000 = 50%.

Why is heat network efficiency important?

  • It is the basis for the residential heat tariff and thus increasing efficiency will lead to a reduced tariff.
  • A higher network efficiency typically means that the heat network plant and assets will experience less fatigue and thus increase their life expectancy (reducing the ongoing lifecycle replacement costs).
  • An efficient network limits heat 'spilling' into risers and residential areas and thus reduces unwanted heating of spaces during the summer months.
  • It is important that networks are operated responsibly and that unnecessary energy consumption is minimised.

What is a ‘good’ heat network efficiency?

This can vary based on a number of factors including the size and design of the network and the level of heat demand.

We typically aim to achieve a minimum efficiency in excess of 55% and would encourage clients to take immediate action should their mean efficiency be below 40%.

What do you mean by heat network optimisation?

This is an exercise to review the operation, condition, configuration and settings on all of the systems which form the heat network including combustion plant, pumps, valves, control systems, insulation and heat interface units.

We are then able to deliver the alterations and improvements to the operation of these systems which, combined, serve to improve the overall system efficiency.

Is there funding available for system improvements and can you obtain this for us?

Yes. Schemes including the government’s Heat Network Efficiency Scheme (HNES) are available which may provide up to 50% funding for qualifying works.

We can manage the HNES application and reporting process for clients as desired.
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Hear from our customers

'Having undertaken many tender exercises across our portfolio, we would highly recommend CEP and their full management range of services. Having one company responsible for all elements from gas procurement, billing, plant room maintenance and HIU maintenance, we can clearly see how thermally efficient the developments under our management are each month. Their detailed client reports enable us to see clearly what actions are needed to improve matters for the residents across our portfolio.'

Craig Forrest, MLM Property Management

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Hear from our customers

'We work with CEP across our portfolio, I would recommend CEP’s full managed heat network service where they manage the whole energy lift cycle, gas procurement, billing, debts and engineering services making our schemes more efficient. Having a one stop service that can help with all aspects of the heat Network challenges is invaluable.'

Mike Brown, Galliard Homes

© 2021 SW Energy Ltd t/a Communal Energy Partners Company Number

07503995