template1-banner-transparentimg

Billing services

We handle heat network billing so you don’t have to. Our credit and pre-pay systems make it easier than ever for tenants to pay bills, and our credit control service takes stress away from building managers.

About Our Billing Services:

Managing billing is often cited as one of the most frustrating parts of managing a heat network. We take this frustration away – see our billing services below.

Billing

Credit Billing & Sub-Tenant Billing

Pay System

Pre-Pay Systems

The most convenient way for your tenants to pay. Easy to use, tenants can top up from anywhere – their phone, computer, corner shop – wherever’s most convenient for them. Our PrePay systems are powered by PayPoint.

Management services

Credit Control and Debt Management services

Our robust credit control process reduces your liability for debt and ensure that your tenants pay on time

Calculation

Data Collection & Tariff Calculation

We’ll take data from your meters and perform a simple, precise and transparent calculation, identifying exactly what your tariffs should be. Managed monthly, we provide transparent tariff calculations 

Need Billing Support?

If you're looking for specialist heat network billing support, you're in the right place. Talk to our specialists using the link below. 

The Benefits of Our Billing Support

Our billing support takes the stress and frustration out of billing for heat network managers. 

DSC03954
  • 01.

    Get paid on time

     

    Unpaid energy bills have a significant impact, not only on your organisation, but also your tenants. We ensure you don’t have to raise tariffs to cover debts.

  • 02.

    Maintain Good Client Relations

     

    Billing is a sensitive topic, we understand this. Our billing agents are trained to handle billing sensitively, representing your organisation in the best way.

  • 03.

    Focus on Your Day Job

     

    Many of our clients spend more time on billing headaches than anything else. Let us handle this, you focus on delivering the best possible service.

Lendlease
Clarion
ballymore
Galliard-Homes

Get your questions answered

Want to talk to a specialist?

Our experts are here to talk. Let us know how we can help with your heat network(s), we’ll do the rest.

Residential Customer Enquiries & Payments

Tel: 0330 088 3607

FAQ on Billing Services

What does everything on my bill mean?

Communal Energy Partners offer several types of payment services:

Variable direct debit – You can set this up over the telephone. Please call SW Energy’s Customer Service Team on 0330 088 3607.

BACS– you can make a direct payment through your online bank account to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Cash Payment – you can also make cash payments at any Barclays Bank to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Telephone - To make payment by debit or credit card by telephone, please contact SW Energy’s Customer Service Team on
0330 088 3607.

Online - Via our secure online Payment Portal

Download a printable DD mandate

Direct Debit Mandate

How do I pay my bill?

Communal Energy Partners offer several types of payment services:

Variable direct debit – You can set this up over the telephone. Please call SW Energy’s Customer Service Team on 0330 088 3607.

BACS– you can make a direct payment through your online bank account to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Cash Payment – you can also make cash payments at any Barclays Bank to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Telephone - To make payment by debit or credit card by telephone, please contact SW Energy’s Customer Service Team on
0330 088 3607.

Online - Via our secure online Payment Portal

Download a printable DD mandate

Direct Debit Mandate

How do I set up a Direct Debit?

Communal Energy Partners offer several types of payment services:

Variable direct debit – You can set this up over the telephone. Please call SW Energy’s Customer Service Team on 0330 088 3607.

BACS– you can make a direct payment through your online bank account to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Cash Payment – you can also make cash payments at any Barclays Bank to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Telephone - To make payment by debit or credit card by telephone, please contact SW Energy’s Customer Service Team on
0330 088 3607.

Online - Via our secure online Payment Portal

Download a printable DD mandate

Direct Debit Mandate

How do i know if my Direct Debit has been set up?

Communal Energy Partners offer several types of payment services:

Variable direct debit – You can set this up over the telephone. Please call SW Energy’s Customer Service Team on 0330 088 3607.

BACS– you can make a direct payment through your online bank account to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Cash Payment – you can also make cash payments at any Barclays Bank to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Telephone - To make payment by debit or credit card by telephone, please contact SW Energy’s Customer Service Team on
0330 088 3607.

Online - Via our secure online Payment Portal

Download a printable DD mandate

Direct Debit Mandate

I have never received a bill.

Communal Energy Partners offer several types of payment services:

Variable direct debit – You can set this up over the telephone. Please call SW Energy’s Customer Service Team on 0330 088 3607.

BACS– you can make a direct payment through your online bank account to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Cash Payment – you can also make cash payments at any Barclays Bank to SW Energy Ltd. Each development has its own dedicated service number. To ensure your payment reaches the correct account please refer to the payment instructions on the Find Your Development page for your property. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.

Telephone - To make payment by debit or credit card by telephone, please contact SW Energy’s Customer Service Team on
0330 088 3607.

Online - Via our secure online Payment Portal

Download a printable DD mandate

Direct Debit Mandate

What is a heat supply agreement?

This is the agreement between CEP and the leaseholder which sets out the terms and conditions for the supply of utility services to them.

How do CEP transparently calculate and explain the heat tariff?

We would profile the gas purchased over a 12-month period and compare this against the heat sold to arrive at a Thermal Efficiency (TE) level for the site (typically between 45%-55% cumulative). The effective gas rate is then divided by the TE% to arrive at the heat rate. In addition, we profile and monitor this on a monthly basis to compare cumulative against actual TE.

Can heat billing be assigned from a leaseholder to a tenant?

A tenant can be directly billed by CEP but the leaseholder will ultimately remain responsible for any unpaid bills in the event of non-payment.

Will CEP make sure that all of the meters are working?

Yes, CEP Billing Team identify any non-working meters and our dedicated engineers will then investigate and if required replace the meter to ensure that customers reads are based on actual consumption. 

Is managing pre-pay systems different to credit billing systems?

Pre-pay customers do not receive monthly bills and pay for their consumption by topping up their account. We monitor the prepayment data to ensure the meters are working correctly and the prepayment units are operational.

How will CEP make sure that there is little/no debt from residents?

We have a dedicated credit control team and robust processes. Our debt level are consistently below 5% on majority of schemes. 

client-testimonial-image

Hear from our customers

'We have collaborated with CEP to improve the performance of our heat network. This was done through rolling out a robust improvement programme and using data to identify and analyse the performance of the project.'

Pelumi Solaru, Notting Hill Genesis

DSC03803

Hear from our customers

'The team at Communal Energy Partners provide a highly professional service and their level of expertise and knowledge is invaluable both in occupation and pre-occupation. This makes CEP a trusted partner for the delivery of metering and billing services.'

Pete McAsey, Ballymore Asset Management