With more than 35 years in the industry, the leadership team at Communal Energy Partners has worked closely with customers to gain unique insights into the challenges faced by the sector. With an increased focus on energy efficiency, legislation and compliance – along with the age-old issues of gas procurement and debt management – the team has invested in the business to deliver a unique full-service solution that will meet challenges, maximise value and reduce risk for its customer base.  

Commenting on the change, Mark Thomas, CEO at Communal Energy Partners, said, “We’re not just changing our name and logo, we’ve listened, learned and evolved to meet the changing needs of the sector. We’ve enhanced staff training as well as our billing processes, employed a range of new engineers and additional customer support staff to give customers increased access to in-depth expertise for installation, setup, repairs and commissioning services. We’ve also invested in our technology and systems to ensure the most efficient usage in a bid to reduce energy usage and carbon footprints in line with more stringent energy targets.

“In addition, we’ve put more emphasis on listening to customers, understanding their challenges and harnessing our collective expertise to meet the changing needs of the market. This has shaped our fully managed service, which has evolved to take the complexity out of delivering and managing communal energy, giving our customers just one point of contact for everything from procurement to maintenance.”  

Working in partnership with customers – including developers, owners, operators and residents of both residential and mixed-use developments – the company has identified the shortcomings of existing communal energy solutions and adapted the business to meet the need. The new Fully Managed Service offers customers a complete solution through a single-supplier, including assuming financial responsibility for billing and debt management; management of the procurement of services; compliance  with regulatory requirements; and the installation and maintenance of services. As an established player in the industry, customers of Communal Energy Partners will also benefit from the company’s purchasing power, resulting in lower utility tariffs, while meeting regulatory and energy efficiency requirements.

Mark continues, “As a business, we’re embracing net-zero, looking to access carbon offset schemes and put in place a future framework for low-carbon heating technologies which will aim to optimise usage and decarbonise heating systems. Our investment in people, processes and infrastructure allows us to take ownership of the unique and complex challenges faced by our customers – allowing them to focus on their core business.”