Paynes and Borthwick

Find Your development

Welcome to Paynes and Borthwick

Communal Energy Partners provide you with:

1. A heat and hot water billing service
2. Maintenance for the heat meter and meter network

If you have any issues with your meter or your bill, please call CEP Customer Service Team on 0330 088 3607.

If you have any other issues, e.g. loss of heat, please contact your Development Manager on: craigforrest@milmproperty.co.uk

If you'd like to pay your bill via BACS please use the following details:

20-51-43

23518973

How can we help you? (FAQ)

Where is my meter located - heat?

Your meter is inside your Heat Interface Unit (HIU) and will be read remotely by your on-site team. If you would like to know more about your meter readings, please contact your development manager

What does everything on my bill mean?

CEP will send you a monthly bill to charge you for your actual consumption of heat and hot water. You can view and download an explanation of your bill by clicking on the following link.

How do I read my digital meter?

The majority of meters will be read remotely or by your on-site team, so there should rarely be a need for you to take a reading. If you do need to take a reading, please follow the below link.