New Providence & The Jessop

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Welcome to New Providence & The Jessop

Communal Energy Partners provide you with:

1. A heat and hot water billing service
2. A billing service for chilling those apartments fitted with a chill system
3. Maintenance for the heat and chill meters and meter network

If you have any issues with your meter or your bill, please call CEP Customer Service Team on 0330 088 3607.

If your HIU needs servicing (recommended annually), please contact your leaseholder or Managing Agent. They may appoint us, or another provider to complete the service.

If you have any other issues, e.g. loss of heat, please contact:
New Providence, Facilities Manager
The Jessop, Operataions Manager
Notting Hill Genesis on: facilitiesmanager@newprovidencewharf.net

If you'd like to pay your bill via BACS please use the following details:

20-51-43

23518973

New Providence Tower Utilities Information

Information of your utility providers given by your Management Team

Download

How can we help you? (FAQ)

Where are my heat & chill meters located?

Your heat and hot water meter is located in the utility cupboard of your apartment inside the Heat Interface Unit (HIU). Your chill meter is located in the hallway ceiling, we would not therefore recommend you attempt to access your meters.

Find out more

What does everything on my bill mean?

CEP will send you a monthly bill to charge you for your actual consumption of heat and hot water. You can view and download an explanation of your bill by clicking on the following link.

How do I read my digital meter?

The majority of meters will be read remotely or by your on-site team, so there should rarely be a need for you to take a reading. If you do need to take a reading, please follow the below link.