A prepayment meter is designed to assist with the budgeting and payment of your energy supply.
The prepayment unit is not an energy meter. Instead it takes readings from your energy meter, measures the amount of energy you consume and deducts the rate per unit from the amount of credit displayed.
When you have used all your credit the energy supply will stop until you have added more credit.
You can top up your credit at any time using a range of convenient methods, However, if you are running out of credit and are unable to top up your account, you can activate an emergency credit allowance which will give you a bit more time to make a payment. You will need to pay back this emergency credit the next time you top up.
You can add credit or “top-up” your pre-payment card in the following ways
When you move into the property your Housing officer will give you a payment ID card which will allow you to top up your prepayment meter. If you haven’t received this card please contact your Housing Officer.
If you have received a pre-payment card, but have since lost it, please Contact Us to arrange a replacement.
We provide security for landlords as energy is paid for as it is used. By offering residents the latest smart meter and wireless home display systems, it gives the opportunity to better understand energy, while ensuring you meet the code for Sustainable Homes.
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07503995