Essential services for

heat networks

Plant room management and engineering support services – we’ll deliver a detailed monthly client management report to ensure all KPIs are met, including network efficiency monitoring and Heat Network Regulations compliance. Complete, end-to-end heat network engineering service, covering:

• Heat interface units (HIUs) & fan coil units (FCUs)
• Mechanical ventilation & heat recovery units (MVHRs)
• Heat generation plant - boilers, heat pumps and combined heat & power (CHP)
• Other M&E systems - chillers, boosted cold water, air handling, generators, photovoltaics
• Controls & building management systems (BMS)
• Pumps & pressurisation systems
• Pipework, valves, risers and radiators
• Metering systems and wiring
• CEP centrally monitored BMS key system alarms
• 24/7 response for urgent callouts

Collecting payments from customers can prove to be an eternal headache. We take these frustrations away with our dedicated credit control department. Not only this, but we also offer a billing plus service, where we buy the gas, bill customers directly and manage liabilities of debts so you don’t have to. Our billing services are designed to ensure you are Heat Network Regulations compliant at all times, ensuring a fairer billing service for customers. 

Our billing services include:

• Credit billing & sub-tenant billing
• Pre-pay systems
• Credit control and debt management services
• Data collection & tariff calculation
• Dedicated customer helpdesk
• Online customer portal

Benefit from our wide-ranging energy management experience. Trust our team to take care of your Heat Network Regulation compliance, all while boosting heat network efficiencies across the board. 

Our Energy Management services include:

• Auditing/management for Heat Network Regulations 2023 compliance
• Gas procurement, flexi-purchase options
• Network efficiency monitoring and data management
• Heat network optimisation
• HNTAS Heat Network Technical Assurance Scheme applications and installations

With CEP, you’re never left in the dark. We’ll work closely with your team, ensuring you have regular, detailed reports covering Heat Network Regulation compliance and all plant, engineering, billing, customer and energy management services. 

In addition, our client services include:

• Central customer services hub for all engineering and billing service queries
• Detail client and customer monthly reporting on KPIs
• Engineering 24/7 response for urgent callouts
• Compliance reporting (including the Energy Act, consumer protection and GDPR regulations)

We offer developers a one-stop-shop solution to the complex challenges of communal energy management.

We’re here to help in every way that you need it. We can assume responsibility for debt and gas procurement, take over as a site heat supplier and assist you in the maintenance of your communal energy systems. You tell us the need; we provide the solution.

We offer managing agents the possibility to outsource some or all of their communal energy management responsibilities while retaining peace of mind.

Protect service charge cash flow by transferring the financial risks associated with communal energy management – including any outstanding debts – safe in the knowledge that you will be in-keeping with all relevant regulations.

We offer housing associations a customer-focused credit billing service which seeks to minimise resident disputes.

Our experienced customer services team can proactively deal with customer enquiries and changes of tenancy, ensuring that communication is maintained and bills are paid on time.

We offer resident management companies access to the most competitive heat tariff rates for their customers.

Transparent pricing and streamlined communication provide residents with reassurance that they are getting a good deal for their money.