Good Luck Hope

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Welcome to Good Luck Hope

Good Luck Hope

Communal Energy Partners provide you with:

1. A heat, chilling and hot water billing service
2. Maintenance for the heat and chill meter network

If you have any issues with your meter or your bill, please call CEP Customer Service Team on 0330 088 3607.

If your HIU needs servicing (recommended annually), please contact your leaseholder or Managing Agent. They may appoint us, or another provider to complete the service.

If you have any other issues, e.g. loss of heat, please contact the Concierge on: facilitiesmanager@londoncityisland.net

If you'd like to pay your bill via BACS please use the following details:

20-51-43

53969401

How can we help you? (FAQ)

What does everything on my bill mean?

CEP will send you a monthly bill to charge you for your actual consumption of heat and hot water. You can view and download an explanation of your bill by clicking on the following link.

Where is my meter located - with ceiling chill?

Your heat and hot water meter is located inside the Heat Interface Unit (HIU) in the utility cupboard of your apartment. Your chill meter (if fitted) is in your hallway ceiling space. Please seek assistance before attempting to access your meters.

How do I read my digital meter?

The majority of meters will be read remotely or by your on-site team, so there should rarely be a need for you to take a reading. If you do need to take a reading, please follow the below link.